Job Title: HR Operations & Projects Team Lead
Reports to: Head of HR Operations
Liaises with: HR Management team, HRIS Project team and IT Management
Job location: Dublin, with requirement to travel to our overseas countries from time to time
Pay Band: Grade 5, €45,479 – €53,505
Contract: 3 Year Fixed Term Contract
Concern currently has a vacancy for a HR Operations & Projects Team Lead on a fixed term basis in the Human Resources Department. The HR Operations & Projects Team Lead is a new role within a recently restructured HR Department and will have responsibility for leading a team of 4/5 HR Professionals, ensuring the effective and efficient delivery of HR Operational processes whilst also playing a pivotal role in a number of key HR projects
Working as the HR Operations & Projects Team Lead will give you the opportunity to contribute as a key member of the HR team, working closely with HR Management and the IT Department, as well as external vendors, as we embark on the introduction and implementation of an integrated HR Information System (HRIS). You will also work closely with the wider HR team, providing your experience and expertise, on the embedding a “HR Helpdesk” service across the organisation.
Key Responsibilities
Responsible for ensuring the effective and efficient delivery of HR Operational activities and processes, including but not limited to; on-boarding, payroll, employee records and admin, time and attendance, leaver process;
Provide leadership and development of the HR Operations team through effective direction, delegation, coaching and performance management to ensure that the team can achieve the required performance standards and have a focus on continuous improvement of the service provided to staff;
Develop a plan for the promotion of the HR Helpdesk and ensure appropriate measures are in place to embed it throughout the organisation. This includes the development of KPIs, SLAs and escalation process for queries;
Track and report on all queries received through the HR Helpdesk to inform key HR Management decisions or initiatives
Responsible for the smooth transition of current HR Operational processes to a new integrated HRIS. This includes conducting process reviews, identifying opportunities for efficiencies on the new HRIS, identification, cleansing and formatting of key data for migration; creating test scripts and ensuring testing of all HR processes.
Act as a key member of the HRIS Project team, ensuring that management have the right information to make informed decisions on the strategic direction of the project;
Responsibility for ensuring GDPR compliance is continually built into all HR Operations activities and processes;
Responsible for the sign-off on monthly payroll and employee contracts.
Provide on-call cover for the 24 hour emergency phone;
Accept, advance and pursue any new objectives or responsibilities that may be assigned by HR Management;
Ensure that the organisation’s values and policy commitments, including accountability, equality and safeguarding, are reflected in assigned responsibilities and contribute to a positive internal and external working relationship within the HR Overseas Team and with stakeholders/customers.
Skills and Experience Required
Essential:
University degree in Human Resource Management or a relevant discipline.
A minimum of 5 years’ experience in a similar operational lead role with at least 2 years’ experience of people management, with a preference for international experience.
Capability to lead, motivate and challenge an operations team to deliver on the objectives of the function and to continuously develop their skills and competencies in line with HR best practice.
Experience of working as part of a HRIS project, specifically experience of conducting process reviews, migrating HR data and creating and executing test scripts.
Excellent oral and written communication skills, with proven experience in a business facing role with the confidence and ability to interact with all levels of the organisation
Strong analytical skills and experience working with HR data
Experience in the creation of KPIs and SLAs
A self-starter with the proven ability to deliver on results and meet deadlines
The ability to work both as part of a team and on own initiative.
Desirable:
CIPD membership
Previous experience working in the INGO sector
Fluency in French
How to apply:
CVs should be submitted through our website at https://jobs.concern.net